Have you encountered Hulu error code RUNUNK13? This error will prevent Hulu from playing the movie or show that you have requested. In this post, MiniTool Partition Wizard offers you 3 ways to solve this error.
About Hulu Error Code RUNUNK13
Hulu is an OTT service website that provides online pay-on-demand streaming videos, films, and television programs in many countries. It has reached agreements with many famous TV stations and film companies in the United States to provide users with authorized video resources through an on-demand model.
Hulu is amongst the most favourite online streaming applications available in the United States. You can use it on devices including iPad, iPhone, Apple TV, Android phone, Android tablet, Android TV, Xbox One, and Windows 10 system.
However, sometimes you may encounter some Hulu error. Some people report that they have encountered Hulu error code RUNUNK13, which prevents Hulu from playing the movie or show that you have requested.
When this error occurs, you will get the following message: “Error playing video. We encountered an error playing this video. Please try restarting the video or select something else to watch. Hulu Error Code: RUNUNK13.”
What causes this error? The most common causes include:
- Poor network connectivity.
- Outdated web browser/application.
- Corrupt Hulu files.
How to Fix Hulu Error Code RUNUNK13
To fix Hulu error code RUNUNK13, you can try the following methods.
Fix 1. Check Network Connection
First, you should make sure the error is not caused by down Hulu server. You can check that online. Next, you should check your network. In general, to stream contents, Hulu requires your device to meet certain speed requirements.
For example, 3.0 Mbps speed is recommended for streaming TV shows and movies on this application. For streaming live events and 4k content, the speed required is 8.0 Mbps and 16.0 Mbps.
Therefore, you can conduct a speed test to see whether your devices meet the requirements. If not, you may need to upgrade the network service.
Fix 2. Update the Application or the Browser
Sometimes, the Hulu error code RUNUNK13 may be caused by outdated Hulu app or browser. When your device has been updated, the outdated Hulu app or browser may be incompatible with your device. Therefore you should update them.
First, please close the application or browser and power cycle the device (but if you using Hulu on PC, you don’t need to power cycle the PC). Then, you can start to update the Hulu app or the browser.
Fix 3. Clear Hulu App Cache and Data
The Hulu error code RUNUNK13 may be also caused by corrupt data. In this case, you can try clearing the cache for the Hulu app or uninstalling and reinstalling the app. If you visit Hulu with browsers, you may also need to clear the cache for the browser.
Here is the guide on how to clear cache on Windows 10:
- Press Windows key + I key to open Settings
- Go to Apps > Apps & Features.
- In the right panel, scroll down to find Hulu. Click on this program and choose Advanced options.
- Tap on the Reset button to clear Hulu cache.
If you are using browsers, you can also try enabling JavaScript and Cookies on your browser. If all the above methods don’t work for you, you can contact Hulu for support.
About The Author
Position: Columnist
Linda has been working as an editor at MiniTool for 5 years. She is always curious about computer knowledge and learns it crazily. Her articles are simple and easy to understand. Even people who do not understand computer can gain something. By the way, her special focuses are disk management, data recovery and PDF editing.