Alert! Windows 11 24H2 Update Is Crashing Some Ubisoft Games

As part of continuous innovation to Windows 11, Windows 11 24H2 includes all the features and capabilities delivered so far. At the same time, it also removes features like Dolby Digital (AC-3) codec. With dozens of highlights, it is developed to improve user experience. However, it also prompts various issues.

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For instance, Windows 11 24H2 update breaks Ubisoft games, which is quite confusing. If you are also bothered by the issue, read this post now which talks about the issue.

Windows 11 24H2 Update Is Crashing Some Ubisoft Games

A lot of users found that Windows 11 24H2 is crashing Ubisoft games. The official website Microsoft also confirmed the issue. Here’s the Microsoft’s original description about this issue.

After installing Windows 11, version 24H2, you might encounter issues with some Ubisoft games. These games might become unresponsive while starting, loading or during active gameplay. In some cases, users might receive a black screen. The affected games include Assassin’s Creed Valhalla, Assassin’s Creed Origins, Assassin’s Creed Odyssey, Star Wars Outlaws, and Avatar: Frontiers of Pandora.

Some gamers complain that games immediately crash after startup, while others claim that games crash, freeze, or show a black screen after loading the saved game a few minutes later. As you see, the situation varies according to specific cases.

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Microsoft Pauses Windows 11 Updates for PCs with Some Ubisoft Games Installed

To eliminate the effect of this issue, Microsoft pauses Windows 11 updates for PCs with some Ubisoft games installed. In other words, Microsoft applied a compatibility hold on computers with the above games installed. These PCs can’t update to Windows 11 24H2 through the Windows Update release channel.

At the same time, Microsoft also recommended against installing the Windows 11 24H2 using Windows 11 Installation Assistant or the Media Creation Tool manually, preventing the issue from affecting more gamers. After Ubisoft released temporary hotfixes, Microsoft has lifted the upgrade blocks for PCs with Start Wars Outlaws and Avatar: Frontiers of Pandora installed. However, some gamers still received performance issues.

The safeguard hold (ID 54580160) for the two games has been lifted as of December 5, 2024. Moreover, Assassin’s Creed Origins and Valhalla are no longer affected thanks to fixes deployed by Ubisoft. As compatibility issues with Windows 11 24H2 have been fixed, you can enjoy these games without interruption.

Microsoft advised gamers force-quit the game in Task Manager to solve the game freezing issue on Windows 11 24H2. You can try this method before a permanent fix is offered. After some time, Microsoft started blocking Windows 11 24H2 on PCs with outdated Google Workspace Sync installations as they trigger Outlook startup issues with “Cannot Start Microsoft Outlook” errors.

Later on, it added safeguard holds that block the Windows 11 24H2 update on devices with incompatible Intel Smart Sound Technology (SST) audio drivers as they cause blue screen and with USB scanners supporting the eSCL protocol.

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Bottom Line

How to fix if Windows 11 24H2 update is crashing some Ubisoft games? As for official support, Microsoft pauses Windows 11 updates for PCs with some Ubisoft games installed. For individual gamers, you shouldn’t install Windows 11 24H2 manually. Besides, wait until Ubisoft or Microsoft offers solutions.