What to Do If the Camera Doesn’t Work on HP Laptop?

HP Laptop Camera Not Working

I have an HP Envy laptop with a built-in webcam. Lately, it doesn’t work it either stays black or shows an error code...any ideashttps://answers.microsoft.com/en-us/windows/forum/all/hp-laptop-integrated-webcam-not-working/b1beef9c-98ab-4698-8555-172b3f65b994

Most HP laptops come with built-in webcams that you can use to capture video motion or still images. However, some people report that they have encountered the HP laptop camera not working issue. In addition, this issue may more often occur on HP EliteBook models.

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How to Solve the HP Laptop Camera Not Working Issue

Is your HP EliteBook camera not working? If so, you can try the following ways to get rid of this issue.

Way 1. Check If Your Computer Has a Built-in Camera

The built-in camera is usually located within the frame at the top of your screen. You should check if you can find it here because not all laptops have a built-in camera.

Way 2. Turn on the Camera

Some HP laptop models come with a webcam privacy switch or a webcam shutter key that turns the webcam off and on. The webcam privacy switch is located on either the right or left side of your computer or next to the camera. The webcam shutter key is located on the action key row of your keyboard.

The HP EliteBook camera not working issue may be caused by the webcam privacy switch or shutter key. You should make sure that your camera is not turned off by this button or key.

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Way 3. Ensure the App Can Use the Camera

A webcam is a video input device. It requires software to function. The two most common types of software that use webcams are internet messaging software (for making video calls over the internet), and video editing software (for creating and sharing video files).

Therefore, Zoom, Skype, Teams, Messenger, and so on may use the webcam. You need to make sure that these apps have access to the camera. Here is the guide:

1. Press the Windows logo key + I to open Settings.
2. Go to Privacy & Security > Camera.
3. Make sure that the Camera access option is set to On.
4. Under Let apps access your camera, select On for the apps that you want to have access to the webcam.

Way 4. Update, Roll Back, or Reinstall the Webcam Driver

If the webcam driver is outdated, corrupt, or incompatible, the camera not working on HP laptop issue may also occur. Then, you can refer to the following guide:

Reinstall the Webcam Driver:

1. Open Device Manager.
2. Expand Cameras or Imaging devices.
3. Right-click the webcam driver and choose Uninstall device.
4. Restart the computer and the webcam driver will be reinstalled automatically.

Roll Back the Webcam Driver:

1. Open Device Manager, right-click the webcam driver, and choose Properties.
2. On the Driver tab, click Roll Back Driver.

Update the Webcam Driver:

1. Open Device Manager.
2. Right-click the webcam driver and choose Update driver.

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Way 5. Use the Microsoft Camera Software to Test the Camera

Windows has a built-in camera app. Please use this app and see if the HP laptop camera works. If it doesn’t, you may need to buy a new camera. If it works, you may need to troubleshoot the apps. You can try reinstalling them.

Bottom Line

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